Leading integrated telco network PLDT Inc (PLDT) is looking to work more closely with communities and the government in its bid to curb cable theft and enhance customer experience across the country.
“We urge our subscribers to remain vigilant and help report to local authorities in their areas illegal activities such as cable theft, cable breakage and other related incidents,” said Atty. Oliver Carlos Odulio, head of PLDT’s Asset Protection and Security Risk Governance (APSRG), adding that PLDT is working closely with local government, police, and other industry stakeholders in safeguarding the country’s telecommunications facilities.
“Together, we can keep our communities connected and safe,” Odulio added.
Persons who would like to report such incidents can also do so via PLDT’s Hotline 164 – just call “164” on any landline or mobile phone, regardless of network.
When reporting theft, cable breakage or other incidents, customers are requested to provide the following information: a brief description of the incident, date and time of discovery, and exact location (barangay, town/city, province), and their name and contact details (mobile or landline number, email address). A landmark or photo indicating the place of incident will also be helpful. Other relevant information may be asked when necessary in the course of the investigation.
“Customers can also help improve PLDT services by reporting low hanging wires and cables, exposed or damaged telecom line hardware / equipment (pole, terminal box, cell site tower, etc.) and open or broken manhole cover. Such reports do not only prevent severe disruptions to telecommunication services but also help avoid accidents that may cause harm and injury to the public,” said Odulio.
PLDT is also leading the National Telecommunications Security Council (NTSC), an industry-wide alliance of Corporate Security Professionals from the country’s major telecommunications companies for the mutual protection of telco infrastructure nationwide, which was organized by the PLDT APSRG team in June 2021.
Last year, PLDT, its wireless subsidiary Smart Communications, Inc. (Smart), along with other members of NTSC said they were collaborating closely with the Philippine National Police in enhancing the security of telco infrastructure across the country.
These initiatives are part of PLDT’s continuing efforts to further enhance the quality of customer experience. PLDT operates the country’s most extensive fiber infrastructure, which spanned over 1.1 million kilometers as of end-September 2023. This fiber infrastructure also supports Smart’s mobile network.