SKYCABLE ISSUES STATEMENT AGAINST TV5 COMPLAINT

In response to the complaint filed by TV5 against the Skycable, this website received a press statement from said cable company apologizing for the signal loss last December 13, 2015, which we are publishing verbatim:

“SKY apologizes to customers that experienced a seven minute signal loss last December 13, 2014. We continue to work round-the-clock to minimize and immediately resolve service interruptions in the future.

We wish to expound that the signal loss was due to a power fluctuation that affected all our channels in Metro Manila, at 2:13pm of December 13, 2014. By 2:20pm, we were able to restart our equipment in order to restore the channels.

SKY wishes to clarify that any extended signal loss of TV5 was due to the fact that the set-top box that they provided to us defaulted to AksyonTV not TV5 once equipment were restarted.

We will work with the NTC and TV5 to prevent similar occurrences in the future.” – SKYcable Corporation

TV5, the third biggest network in the country filed a complaint against SkyCable for failing to air the Kapatid Network’s signal for more than two and a half hours last month.

According to several news articles, TV5 had filed a complaint in the National Telecommunications Commission against SkyCable for the incident that saying the issue had affected TV5’s ratings.

“On Dec. 13, 2014, SkyCable failed to carry the TV5 signal for over two and a half hours, adversely affecting our channel viewership and depriving the public of an important news and entertainment source,” TV5 head of programming Dan de Padua said in the statement.