Transcom Tayo! What makes the new Ayala 30th site the ideal BPO workplace

If you’ve ever wanted to work in an office with one of the most amazing views of the Manila Skyline…Transcom Tayo!

If you want a workplace that fosters socialization among co-workers, nurtures creativity and an amazing environment…Transcom Tayo! 

If you love coffee (they have their own Figaro Café) a gym where you can workout after shift, a child care area!, spacious sleeping quarters and clean shower rooms—plus a pharmacy operated by Generika…Transcom Tayo! 

If you love helping people work through their technical difficulties, and enjoy exploring the latest mobile devices from Samsung…Transcom Tayo!

Its not easy working at a call center or BPO, I should know, because those were the worst six months of my life.  And its not just about working nights and long hours,  or the repetitive phone calls, or the metrics and sales quotas that you need to sustain. 

When I was working for a BPO, the hardest part for me, was finding enough motivation to even go to the office. 

That’s why a great office location, excellent + extra facilities, shuttle services and a positive working environment is key to keeping your workforce motivated and productive. Things that was quite evident when I attended the opening of the new Transcom site at The Ayala 30thin Pasig.

Last August 27, the the Swedish-owned BPO company officially opened their newest office in the country– located on the 18th and 19th floor of the Ayala 30th Corporate Center in Pasig City.  Right smack in the middle of the shopping and business center along Meralco Avenue. The site will be home to at least 1,000 employees serving customers in North America and Asia Pacific.

During the inauguration ceremony led by Transcom’s CEO for the Global English Region, Mark Lyndsell, said they believe “Opening this site will reposition us in a highly-competitive BPO landscape in the Philippines and increase our attractiveness to our clients. On top of that, the motivation for the space is to create an amazing environment for our awesome people that truly reflects our core values as an organization which, of course, complements the world class brands we support.”

Lyndsell was joined by Samsung PH President James Jung one of the company’s biggest clients, and Lennart Jansson, Swedish Deputy Head of Mission.

With a mix of smart, flexible, warm, and welcoming design elements, Transcom’s new site showcases a design upgrade that supports the organizational transformation it began two years ago as well as the brand refresh it launched in early 2019.

“We wanted a design that would level up our own standard for designing and building our facilities. With this new site, we have actually raised the bar higher in defining our organizational brand as we invest in new spaces moving forward,” Lyndsell explained.

Paolo Xavier Ilano, one of the Transcom TAYO Ambassadors who toured us around their office, has been with the company for seven years. He said the new site was a breath of fresh air. “The view from my office window is as stunning as the interior design inside and outside the Production Floor.”

As part of a standard set of amenities across Transcom’s workspaces, the site also houses a child care area, gym, sleeping quarters and shower rooms, a pharmacy operated by Generika Drugstore, and a café operated by Figaro Coffee.

Comparing the new office to other Transcom sites in Manila and in the Visayas, Lyndsell said there are more breakout areas and open spaces at The 30th Corporate Center site. 

“We have lounges, thinking pods and collaboration areas where our employees can simply relax, engage with colleagues, and generate or exchange ideas. We want the amenities to help us convey the message that we truly care for our people,” he added.

By the 4th quarter of 2019, Transcom will start growing the site’s employee headcount through the expansion of its business in Awesome OS, the Davao-based customer care company it acquired in August 2018. The expansion will mark Awesome OS’s maiden operation in Metro Manila.

Apart from the 30th Corporate Center site, Transcom maintains its regional headquarters site in the Boni area in Mandaluyong and an operations site in Pasig-Tiendesitas. In the Visayas, it operates in the cities of Bacolod and Iloilo. Transcom in the Philippines has about 11,500 employees.

Transcom has been operating in the Philippines for 14 years and the company has been going through rapid transformation since last year. Core to these changes is the tremendous support for people. 

Transcom is considered as the largest Swedish-owned BPO in the country and is the first to implement digital changes. Under his leadership, Lyndsell successfully implemented digitalization projects to support talent management––using artificial intelligence in hiring, virtual reality in training, and automated processes for employee benefits administration.

Lyndsell’s team in the Philippines pushes transformation with the battlecry “Transcom Tayo!” that goes with the intent of building an inclusive culture of meritocracy and solicitude. The support and care for people translates to passion for servicing clients and delivering excellent performance.

Globally, Transcom has 30,000 passionate and talented employees in 21 countries engaging in 1.5 million interactions with their clients’ customers in more than 33 languages all over the world everyday. The Philippines is home to 12,000 of these employees.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

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